To provide an outstanding level of IT support and IT project related activities to staff and students at the academies in your care.
To ensure that all IT support needs are logged, investigated and resolved (or escalated where appropriate) within the target time frames as dictated by the associated SLA.
To image, deploy and maintain Windows 10 PCs, Laptops, Tablets, Apple Macs, iPads and other peripheral equipment such as scanners, printers, interactive whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
To work with the relevant teams to support the on-site infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications.
To administer user login accounts, distribution and security groups, ensuring that staff, students and trainees teachers have access to the data and resources they need.
Requirements :
Demonstrate good knowledge and recent experience of:
Microsoft Windows 10, Office 2016, Office 365, Apple OS and desktop related software products.
Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access and security solutions.
Administering AD login accounts, Distribution and Security Group membership within a Windows Server 2012 Active Directory.
Supporting Windows 10 PCs, laptops and tablets.
Supporting Apple products, specifically iPads and iPods in an educational or corporate environment.
Have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving.
Be self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment.
Have the ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
Be professionally presented, flexible and adaptable, and be able to handle the various pressures and demands associated with working in a highly customer focussed ICT support role.
Be a confident communicator and your excellent verbal and written communication skills will enable you to confidently deal with all levels of stakeholders and internal colleagues.
Have significant, recent experience in a similar client facing, IT Service and Support role, preferably within a primary or secondary school.